Based on 66 reviews
14:29 20 Dec 20
On my first visit to DNA, Alistair patiently explained many things to me about streaming, and the differences between Tidal, Spotify and the others, in a way that was easy for me to understand. I then booked an appointment to listen to various products in their comfortable and well-equipped studio. It was clear throughout that Alistair wanted me to be happy with what I was buying, and he was not trying to 'push' any particular brand or piece of equipment. Very, very happy with the whole buying experience.
18:04 09 Dec 20
I visited DNA audio for a service and upgrades to my Linn Sondek LP12. Communication in the lead up to the appointment was excellent and service on the day was both friendly and professional. All spare parts removed during the upgrade were returned to me and well packaged. The turntable was set up in one of their two comfortable listening rooms so that I could hear it operating before taking it home. From my conversations and also overhearing the interaction with other customers I believe that the owners/staff are not only very knowledgeable but also listen to what their customers require. I am confident in recommending this business if you are in the market for new hi-fi equipment or would like to have your own equipment serviced.
16:50 31 Oct 20
Over the last month we have spent some brilliant hours listening to some new kit with Darren and Alistair. They were patient, knowledgeable and really accomodating. They put three different cartridges on our deck and we also listened to three different amps. We wouldn't hesitate to recommend them to anyone looking to invest in some great hifi. Now happily listening to our vinyl through a superb new cartridge. Thanks to you both. We'll certainly be back.
16:40 24 Oct 20
Fantastic hi fi dealer! Needed to get my 43 year old LP12 upgraded which involved sourcing a sub chassis that would match with my 43 year old arm! No easy feat but Darren sorted it. Went back over to the shop to listen to the finished deck with my amps as I also wanted to demo some speakers. Spent a couple of hours there listening to speakers with my system. Absolutely brilliant! Thank you so much to DNA couldn't have been better.
23:01 24 Aug 20
Thanks once again for a great service when I recently visited to 'test drive' your ex demo Rega Apollo. The service provided by both Alistair and Darren is second to none, done in a relaxed atmosphere where i could sample a mixed genre of my favourite CDs, with no 'hard sell'; never needed when a product really does sell itself. My Rega Planet had provided me with 19 years of good service and I hope to get a similar service from the Apollo! So far, its proved a joy to listen to and is a fabulous replacement for the outgoing unit. Thanks again for good advice, timely service and a friendly smooth transaction. I look forward to my future visits! Best regards, Mark Steeples
19:04 08 Feb 20
Accompanied my partner today to meet dna for the first time - I sense this will not be the only visit we make here! First class, 5 star service from the moment you are welcomed into their superb showroom. Help and advice was offered in abundance and we couldn't have been made to feel any more comfortable and relaxed. We will certainly be recommending this superb little find!
09:10 25 Jan 20
Really pleased with the new Technics 1500C with Ortofon blue cartridge. Many thanks to Alistair for his time and patience helping me compare decks at their superb listening room before deciding to purchase.
12:52 14 Jan 20
I just purchased a Naim Supernait 3 amplifier from DNA Audio. The experience was superb from selection with Alister to a home visit from Darren to set up the amp whist also improving my turntable performance & providing tips & future trials for getting the most from my system. It is great to see this kind of store in Otley & I would recommend them highly.
13:49 11 Dec 19
Cannot fault the service from DNA, it's always easier to deal with friends like Darren & Ali, who make everything so relaxed, especially when taking your money (only joking), will be back to part with some more of my hard earned as soon as possible. Wouldn't hesitate to recommend them to anyone looking to buy proper HiFi.
16:10 23 Nov 19
Excellent service by Alistair and Darren, offering really helpful advice when deciding what kit works best. They come highly recommended.
20:53 28 Aug 19
I can highly recommend a visit to the shop when thinking of buying any audio equipment. I brought my own vinyl in and various equipment was set up for me to evaluate at my leisure. It was a great experience and not only that the turntable/amp/speakers I purchased were set up for me at home. Excellent service. Many thanks to Alistair and Darren.
14:44 09 Feb 19
I've Just bought a Rega turntable from DNA was really impressed by the whole experience. I had a great time listening to records and trying out the turntables in the comfortable listening room. Alistair and Darren are friendly and down to earth. They know their products inside out but aren't pushy and salesman like and give you time to make up your own mind. I'll definitely be going back to upgrade my system in future.
12:55 17 Nov 18
We've bought a beautiful pair of Focal speakers from DNA Audio. Credit to Darren for advising us with great knowledge and expertise, and then coming to our house to set them up professionally. You can clearly tell this is a business born out of real passion for music and quality audio equipment. Comfortable, relaxed shop with a great range of products. Go check them out!
21:04 10 Nov 18
What a great experience. Alistair and Darren where not only welcoming and patient but very knowledgeable. Their brand new premises tick all the boxes; centrally located in a lovely town, on site parking, modern (3) demo rooms and our favourite brands. We spent about 3 hours listening to our favourite tracks and never felt pressured or even 'steered' into X brand or price point. We'll be speaking soon to arrange a home demo. Thank you guys for your time and unbiased guidance.
20:18 23 Oct 18
Fantastic new shop with a great range of products from different manufacturers to suit a wide range of budgets. The guys are friendly and know their stuff without being overpowering. I'm looking forward to getting back to audition some turntables in the relaxed and comfortable surroundings.
20:26 10 Oct 18
Fantastic place. Darren and Alastair have created a very relaxing and friendly atmosphere full of great kit. I arrived unannounced as I was passing and they both happily welcomed me in and we were soon listening to some of my favourites on some very interesting equipment. There was no pressure to buy and they clearly understand how to create a great experience for a would be customer. 5 stars and looking forward to my next visit.